More than ever before, shopping is an experience. Twenty years ago, it was about getting hold of things you needed
Sure, plenty of people enjoyed the process of picking and trying, but the real focus was that big end goal, finding that big-ticket product.
Now, the act of shopping has become its own journey.
It’s a change driven by luxury brands and high-end retailers. They know that, if you make the search rewarding, consumers will be compelled to return to it.
Read More